Customer-focused messaging that helps your business grow.

Early mornings, Peloton workout, cuddles with my kids, daily walks, family dinners, and reading in bed. 

daily rituals

Writing in my copy cave, reading, riding my Peloton, and driving my son to hockey (again).

YOU CAN FIND ME:

Fluff, over-hyped sales, comparison, and vanity metrics. 

I'm NOT ABOUT:

Kindness & integrity, never missing a deadline, copy that converts, planning, and stories.

I BELIEVE IN:

As they say, the only thing you can depend on in life is change. That feels especially true in business right now. Offers evolve. Sales cycles change. Buyer expectations shift—sometimes because of markets or industry, sometimes because of the world at large.

And suddenly, your website is doing too much—and somehow not enough.

I help businesses decide what actually matters in their message.
Messaging that reflects how your business works and sells today and helps your customers move forward.

I started my career as a journalist, where clarity was king. You had to understand a subject quickly, ask precise questions that got to the heart of a matter quickly, and explain things in a way that made sense to real people—and made them want to keep reading.

After that, I spent several years working in-house at two large healthcare systems, in roles where accuracy, judgment, and trust mattered every day. Healthcare has a way of grounding you quickly. You learn how decisions are actually made, how complexity shows up in language, and how easily messaging can confuse—or reassure—the people reading it.


I’ve been working independently since 2012, partnering with healthcare systems, B2B companies, agencies, and marketing teams—including Peloton and projects connected to Maria Shriver—to translate complex work into content and copy that gets read—and holds up in the real world.

At its core, the work has always blended storytelling with strategy. Not in a theoretical way, but in a practical one—grounded in how businesses actually operate, how decisions actually get made, and what people realistically pay attention to.

Just like in my journalism and healthcare days, everything has to have a point—a reason and a strategy behind it. The work lives at the intersection of words, psychology, human behavior, and story.

That means               
Clean                 
Language that feels 


This keeps the work interesting for me and useful for the teams I partner with.



human and credible.

hierarchy.

structure.

“Her work always exceeded my expectations, as well as our clients. Through her own expertise, I was also able to learn from her along the way.   

Simply put, Kathleen is dedicated and passionate about what she does and it shows in the work that she produces.” 

THE REVIEWS

Client LOve

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